When guests arrive at Yaamava’ Resort & Casino, the entertainment experience feels effortless—from DJs and cover bands to arena concerts and A-list comedians. Great guest experiences come from careful planning, teamwork across departments, and leadership that keeps everyone and priorities aligned.

Amy Feliz, Senior Manager of Resort Entertainment, plays a key role in making that happen. With a background in events, marketing, and entertainment, she brings a thoughtful, people-first approach to managing more than 2,000 bookings each year across Yaamava’s many venues. Her role reflects more than logistics—it’s about leadership, culture, and continuous improvement.

A Career That Brings It All Together

Amy’s career path wasn’t linear, but each chapter contributed to the leader she is today. She began in marketing and events before transitioning into casino entertainment, giving her a well-rounded understanding of hospitality and operations. Amy’s broad experience has shaped her approach to managing live entertainment at scale and helps her connect the dots between guest experience, operational excellence, and team development.

What drew her to entertainment was the opportunity to blend structure with creativity, planning with spontaneity, and being able to bring meaningful, joyful experiences to life. It’s a role that requires both detail-oriented execution and big-picture thinking.

“Helping people learn and feel good at their job is what fills my cup.”

Leading Through Support and Strategy

In her current role, Amy leads a growing team that supports a range of live entertainment formats, from intimate performances at Tukut Lounge to full-scale concerts at Yaamava’ Theater. Her leadership style is grounded in trust, collaboration, and a commitment to making her team feel supported.

Rather than focusing only on tasks, Amy prioritizes her team’s development. As part of a department-wide initiative, she fosters professional growth by promoting internal learning opportunities such as the Journey to Achieve More (JAM) sessions and encouraging participation in the Emerging Development Program (EDP). This investment in professional development fosters not just confidence but long-term career momentum.

Leadership, to Amy, isn’t about hierarchy. Leadership is about creating an environment where team members feel valued and equipped to succeed. Her focus on mentoring and open communication has helped shape a strong, adaptable department culture.

Elevating Entertainment Across the Enterprise

Yaamava’ is known for its standout entertainment offerings, but few guests see the complex operations that bring those experiences to life. From booking to showtime, Amy’s team manages logistics across multiple venues, coordinates with artists and talent reps, and collaborates with departments ranging from hotel operations to food and beverage. That level of coordination requires trust, timing, and a strong sense of shared purpose.

The entertainment team not only ensures events run smoothly but also looks for ways to enhance the guest experience. They’ve refined DJ placement strategies in high-traffic areas and personalized artist hospitality to create smoother, more welcoming arrivals. These efforts reflect the resort’s broader culture of excellence.

Entertainment is not a silo; it’s integrated into the full guest journey. By aligning entertainment strategy with enterprise goals, Amy and her team help turn moments into lasting memories.

The Reward of Guest Impact

One of the most meaningful parts of Amy’s role is seeing the direct impact of her team’s work. Whether it’s a guest dancing to a live set or a sold-out show that becomes someone’s favorite night out, these moments are powerful reminders of why the work matters.

Entertainment at Yaamava’ isn’t just about putting on a show. It’s about connection, celebration, and elevating the overall guest experience. The department’s attention to detail and commitment to excellence help make Yaamava’ a destination not only for entertainment, but for careers with purpose.

A Culture That Supports Growth

For those interested in growing within the hospitality or entertainment industries, Amy’s advice is to stay curious and lean into learning, “At Yaamava’, it’s not about having all the answers on day one. It’s about showing up with a willingness to learn, contribute, and grow alongside your team.”

With leadership that invests in people and opportunities that stretch across the enterprise, careers here can evolve in meaningful and unexpected ways.

Why Leadership in Entertainment Matters

Amy Feliz exemplifies what it means to lead with purpose in a fast-paced, guest-focused environment. Her commitment to growth, mentorship, and collaboration reflects the values that make San Manuel a great place to build a career.

Looking for a workplace where your talents can shine onstage and behind the scenes? Visit sanmanuelcareers.com to explore open roles and learn more about the teams that make it all happen.